How Important is One Call?

A single call often serves as the foundation for securing a high-value customer with a long-term revenue stream. The importance can be measured by three key metrics:

• Customer Acquisition Cost (CAC):  A single missed call wastes all the marketing and effort invested to generate that lead.  An answered call turns the marketing investment into a potential customer.
  
  
• Lifetime Value (LTV):  A successful first interaction is crucial to achieving high LTV, as it establishes expectations for quality customer service and dependable brand interactions for years to come.

• One Call Resolution (OCR):   A single call resolution manages your customer acquisition cost (CAC) while yielding a larger Lifetime Value (LTV) by the simple function of respecting the customers’ time, our most valuable commodity.

Why Choose Platinum Answer?

Seamless integration with your internal team, with 24/7 bilingual coverage to ensure business continuity and a superior customer experience.

Feature	Benefit
Live 24/7/365 Availability	We ensure you never miss a call, covering nights, weekends, holidays, and daytime overflow.
An Extension of Your Team	Your team's guidelines, our team's scripted outcomes, yielding one unified deliverable.
Message Delivery	Messages sent via Email, Text, Call, or On-Call Variable List
Call Screening and Transfer	Filter unwanted calls and seamlessly transfer important calls directly to the right department or team member.
Technology Backbone	We combine a fully hosted call center with redundant Amazon Web Services (AWS) data centers to support North American geographically diverse offices and agents.  The result is an incredibly dependable and always 'ON' product.
Business Redundancy	Never fear a weather event, power outage, or damaged phone lines again.  Just like a Uninterruptible Power Supply (UPS) for your computer, we become your Uninterruptible Phone Service.

Our Services:

We offer a range of plans designed to fit the specific needs of your business, from small startups to large enterprises.

• Basic   Answering   Service:  Your calls are answered professionally 24/7/365. Just like a news reporter with a breaking story, the Who , What , When , Where,  and Why  are delivered to your email or text message.

• Appointment   Scheduling:  We can efficiently manage and schedule appointments directly into your existing calendar, dispatch, and CRM systems.

• Customer   Service:  From door access codes to moving guest rooms and technical support to return authorizations, we understand that customer satisfaction is our top priority.

• Dispatch:  Keep your field technicians focused on the job at hand.  We manage their schedules, reschedule appointments when service calls run long, and coordinate with the customer on ETA’s.
  
  
• Emergency Dispatch:   Become your customers' hero when they need you the most.

• Order Assistance:  Securely process customer orders and payment information.

• Technician Route Optimization:  When a technology company, Platinum IP, manages a call center, Platinum Answer, and adds a shipping division, Platinum Ship, covering the eleven Western States, you get a company ingrained in resource optimization.  We can dispatch the right technician with the right skill set in the correct geographic area.

One Call:

Integrating our answering service into your business is simple and fast.
Contact us today to discuss your specific goals.

Four Easy Steps	Description
1. Consultation	Meet with our team to determine your specific requirements.
2. Setup and Training	We develop call scripts and train our agents.
3. Project Launch	Depending on the scope, most projects are launched in a few days.
4. Relentless Support	Dedicated Project Manager and portal access.

Our Plans:

We offer three core  plans based on the service   goal.  From basic answering service for new startups and small teams to full customer service, including dispatch and route optimization for enterprise efficiency.   We may not be the low-cost provider, but consider the importance of quality: potential new  customers' first experience with your company, from the initial contact to the successful completion of the job, should never be left to the lowest bidder.   Quality is paramount.

Services	Silver	Gold	Platinum
Live Answering Service 24 x 7 x 365	English	Bilingual (English and Spanish)	Bilingual (English and Spanish)
Appointment Scheduling		Within Calendly, Google Calendar, Microsoft Outlook, etc.	Including interfacing directly with your existing dispatch, scheduling, and CRM systems
Dispatch			✔
Customer Service			✔
Order Assistance		✔	✔
Technician Route Optimization			✔
Greeting	Standard Greeting	Custom Greeting	Custom Greeting with IVR Routing
Call Scripting	Standard Answering Service	Custom Call Scripting	Custom Call Scripting
Call Log with Call Scripting Data	✔	✔	✔
Message Delivery	Email, Text	Email, Text, or Call	Email, Text, or On Call Variable list
Digital Recording			✔
Unique Phone Number	Local (DID)	Local (DID) or Toll-Free 888, 877, etc.	Local (DID) or Toll-Free 800, 888, 877, etc.
No Contract Month to Month	✔	✔	✔
Monthly Pricing	$139.00	$349.00	$559.00
Included Plan Minutes	60	180	280
Additional Minutes	$1.45	$1.55	$1.65
Transfer Minutes		$0.14	$0.14

Your Industry and Software, Your Solution:

Silver	Industry	Software	Gold	Platinum
✔	E-Commerce	Shopify	✔	✔
✔	HVAC / Plumbing Pest Control / Trades	Field Routes		✔
		Gorilla Desk
		Housecall Pro
		Jobber
		Service Fusion
		Service Titan
		Thryv / Keap
✔	Lead Management	Streak	✔
		Copper
		Apollo
		Zoho
✔	Medical	Aesthetic Record		✔
✔	Insurance	Salesforce	✔
✔	Judicial Services		✔
✔	Professional Services	Google Workspace	✔
		Jotform
		Microsoft Office
		Calendly
✔	Property Management Vacation Rentals	Breezeway	✔	✔
		Dormakaba
		Escapia
		Track